What makes one Qlik Dashboard stand out from the rest?
It’s probably best to start at the beginning and ask the question: what is a dashboard? There are lots of ideas out there: “a single view, like the dashboard of your car, giving you the important facts you need in a clear, concise way” is probably the most popular definition. When it comes to business however, a single page dashboard often asks more questions than it answers. A simple set of dials doesn’t give you the full story, just the ending. So perhaps a single view is just one element of the bigger picture. This would take us neatly onto the “Dial to Detail” style of reporting, suggesting a top down approach to analysis. If the “dial” gives you the ending then it would make sense that the “detail” is the story, but is that the best approach to managing performance?
Effective Performance Management
Is performance management about investigating why something has happened (or possibly gone wrong)? Or should the focus be more on prevention and a continuous journey towards more efficient operational processes and increasing your organisation’s skills? Having the relevant data and being able to supply this information to the right person to analyse is key to success, although I’m always curious when organisations employ a team of analysts. In my experience these teams usually began life as report creators who churned out information by request. These teams are often asked to shift focus and spend more time analysing the information, they are analysts after all. The reason I find this shift somewhat curious is because I’m not sure how exactly that’s supposed to work. I believe that it is those who are managing the front line people and processes who are best placed to complete the analytical task and make effective changes based on their findings. I believe a front line manager knows their own area and information should act as an additional tool in this process.
Making It Personal
Mobile phone apps have been popular for a while but why is that? One reason is because apps allow every person to customise their phone to their own needs. Not too long ago when you bought the latest phone you were stuck with the manufacturer’s own calendar, calculator, task list etc. Now that’s changed with the advent of smart phones and what seems like a limitless supply of apps. My phone has become very personal to me. If I were to swap my phone with someone else’s, even though the phone may be the same make and model, the apps I inherit will probably be of little use to me in my daily life because they don’t meet my needs.
This makes me think that reporting performance information has to be personal to succeed. For example, let’s say we have three people as our internal information customers; the CEO, Sales Director and Operations Director. We could safely assume the Sales Director and Operations Director will want very different information in their regular reporting so two reports are created, one for each, and both reports also go to the CEO who has to then take the bits of information from both reports which interests them. People are asked to gather information far too often. Organisations I’ve been involved in have anywhere up to 100 regular reports being produced and few are aimed at an individual or role. Most cater to a service or department.
Have you ever been on the internet looking for something slightly out of the norm? You cast your hook, see if anything bites then you reel back in and try again. That process can be very wearisome and it doesn’t take too long before you feel frustrated that the information you need isn’t at your fingertips. Information gathering can be very frustrating for an individual if they’re having to, in effect, create their own dashboard by collecting information from a variety of sources.
The takes me to what I believe is the answer. What makes a dashboard useful, usable and used is that it’s designed around the person or role, providing only required information in a format that is effective The fewer roles each dashboard is targeting at the better. with our Qlik Dashboards you can do just that. For more information on how we can help your business achieve effective data analysis, get in touch today.
What do you think makes an effective dashboard? Tweet us @ometis_ltd.
Richard Pearce, Senior Consultant